Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.

For the safety of all animals, we require that all dogs are kept on a leash and cats in a pet carrier.

Payment Policy

Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service and minimizing costs, we do not allow charging or payment plans.

We accept debit cards, credit cards (Visa, Mastercard, American Express) checks and cash.

Please note that Surgeries and procedures require a 50% deposit at the time of booking and the balance to be paid on the animals discharge from the hospital.

When an accident or unexpected illness strikes a pet, unexpected expense strikes as well.  Ettrick Animal Hospital understands this and advises that you speak to the practice manager.